Overview:
Our busy Dublin 22 hotel is looking for a detail-oriented and friendly Reservations Agent to support our bookings department. This customer-facing role is essential to delivering seamless reservation experiences for our guests, both over the phone and online.

Key Responsibilities:

• Respond to reservation enquiries via phone, email, and third-party platforms
• Process individual and group bookings accurately
• Maximise room occupancy and revenue through effective selling techniques
• Update booking systems and records in real-time
• Liaise with reception and sales departments to ensure smooth guest experience
• Handle special requests and last-minute changes efficiently

Requirements:

• Previous experience in reservations or front office preferred
• Strong communication and IT skills
• High level of attention to detail and accuracy
• Confident telephone manner and professional email etiquette
• Ability to multi-task and work well under pressure
• Strong command of the Hotsoft Property Management System is essential