About the Company

Our client is a well-established firm specialising in insurance claims and independent loss assessing. Based in Kells, Co. Meath, they advocate on behalf of policyholders throughout the insurance claims process. Known for their professionalism and client-focused service, they are dedicated to securing fair and timely outcomes for those they represent.

The Role

Our client is currently seeking an experienced and highly organised Insurance Customer Service Representative to join their dedicated office team in Kells. This is a key position providing support to clients throughout the claims process, ensuring each case is handled with care, efficiency, and attention to detail.

Key Responsibilities

· Act as the first point of contact for clients, offering empathetic and informed support during the claims process

· Manage telephone and email enquiries efficiently and professionally

· Coordinate with insurers, loss adjusters, and other third parties to progress claims

· Accurately maintain records and documentation in line with internal and regulatory standards

· Assist assessors in the preparation and submission of claims documentation

· Maintain the highest levels of customer service and uphold the company’s client-first ethos

Requirements

· Minimum of 5 years’ experience in a customer service role, preferably within the insurance sector

· Solid understanding of general insurance practices and claims procedures

· Strong interpersonal and communication skills

· Highly organised with excellent attention to detail

· Confident using Microsoft Office and CRM systems

· Proactive, professional, and able to work well both independently and in a team

Why Apply?

· Competitive salary (€38,000 – €40,000) P/A

· Supportive and professional working environment

· Opportunity to make a meaningful difference in clients' lives

· Stable, office-based position with long-term career potential